Terms & Conditions

Terms & Conditions


Company: Compatha
Contact: support@compatha.com 

Please read these Terms and Conditions (“Terms”) carefully. By creating an account, subscribing, or otherwise using the Compatha service (the “Service”) you agree to be bound by these Terms.

1. Definitions

  • “Company”, “we”, “us” refers to Compatha, trading as Compatha.

  • “You” or “Customer” means the individual or entity using the Service.

  • “Account” means a user account created to access the Service.

  • “Subscription” means paid access to the Service according to the plan you select.

  • “User Content” means any content you submit to the Service (links, landing pages, images, metadata, etc.).

  • “Service Level Agreement (SLA)” means any separate SLA we provide (if any).

2. Scope of Service

Compatha provides a cloud-based SaaS platform for link shortening, QR codes, bio/landing pages, splash pages, CTA overlays, analytics and related features. The Service details, plans, and available features may change over time. We may add or remove features, subject to these Terms. 

3. Account Registration & Eligibility

  • You must provide accurate, up-to-date registration information and maintain it.

  • You are responsible for safeguarding your password and any API credentials. You must notify us immediately of any unauthorized use.

  • You are responsible for all activity that occurs under your Account.

  • We may refuse registration or suspend accounts that provide false information or engage in abusive behavior.

4. Subscriptions, Fees & Billing

  • Access to paid features is via monthly or annual Subscriptions. Subscription fees, billing cycles and plan limits are published on our pricing page.

  • By subscribing you authorize us (or our payment processor) to charge all fees described for your selected plan and any applicable taxes. Subscriptions automatically renew unless cancelled before the renewal date. 

  • If payment fails, we may suspend or terminate your access after notice. You remain responsible for fees incurred prior to termination.

Promotions and Discounted Pricing — any promotional pricing is temporary and may change; after the promotion ends, standard rates apply.

5. Free Trials & Trial Periods

  • If offered, free trials permit temporary use of specified features. If you do not cancel before trial expiry, you may be billed for subscription fees. Trial limitations and duration will be stated at sign-up. 

6. Refunds & Cancellations

  • Refunds are subject to these Terms. Unless otherwise stated on the pricing page or required by law, we do not guarantee refunds for past subscription payments. Where refunds are offered, they will be processed to the original payment method.

  • You may cancel at any time. Cancellation takes effect at the end of the current billing period unless we state otherwise. Any refund policy (e.g., pro-rata refunds for unused periods or a 14-day grace) will be described in our Refund Policy and on the pricing page. 

7. Payment Processor & Taxes

  • We use third-party payment processors (e.g., Stripe, PayPal). Your payment card details are handled by the processor; we do not store full card numbers. Use of such processors is subject to their terms as well. 

  • You are responsible for applicable taxes, VAT, or duties in your jurisdiction unless otherwise indicated.

  • We offer multiple payment options for your convenience. Customers can pay for their subscription or services using the following methods:

  • Credit/Debit Cards (via our online payment gateways)

  • PayPal

  • Bank Transfer

  • InstaPay Transfer (available for customers in Egypt)

If you choose to pay via InstaPay, you will be required to transfer the payment to our official InstaPay account (you can find in the payment page or by contacting our support team). Please note that your subscription will be activated once the payment is verified.

8. Use of Service & Acceptable Use

You agree not to:

  • Use the Service for unlawful, harmful, or malicious activity (malware distribution, phishing, spam, fraud, etc.).

  • Upload or link to illegal content, copyrighted content you don’t own, or content that violates third-party rights.

  • Attempt to probe, scan, or test the vulnerability of our systems or interfere with Service operation.

  • Abuse referral, affiliate, or free-trial systems (self-referral, multiple accounts for a single person, etc.).

We may suspend or terminate accounts that violate acceptable use. For high-risk categories (malware, phishing), we may automatically block links using threat lists such as URLhaus. 

9. User Content — Rights & Responsibilities

  • You retain ownership of your User Content. By submitting content you grant Company a worldwide, royalty-free license to host, copy, modify, display and distribute it as necessary to provide the Service.

  • You represent and warrant that you have all rights needed to provide the content and that its use does not infringe third-party rights.

  • We may remove User Content that violates these Terms or applicable law.

10. Intellectual Property

  • All Company intellectual property (trademarks, logos, software, UI, documentation) is owned by Company or its licensors.

  • You are given a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. No ownership of Company IP is transferred.

11. Third-Party Services & Integrations

  • The Service may integrate with third-party services (analytics, payment processors, Mailchimp, social login providers, etc.). Those third parties’ terms govern your use of their services. We are not responsible for the practices of those third parties. 

12. Data Protection & Privacy

  • Our Privacy Policy explains how we collect, use and protect personal data. By using the Service you consent to processing as outlined in our Privacy Policy. If you are acting as a data controller for end users, you must ensure lawful basis for processing.

  • If required, we will sign a Data Processing Addendum (DPA) governing the processing of personal data on behalf of customers. 

13. Confidentiality

  • Each party will treat the other’s confidential information as confidential and use it only to perform obligations under these Terms. Confidential information excludes information that is public or rightfully received from a third party.

14. Security & Backups

  • We take commercially reasonable measures to protect data (encryption, access controls). You are responsible for maintaining backup copies of your User Content if you require additional redundancy. We do not guarantee complete protection or backup continuity.

15. Service Availability & SLA

  • We aim to keep the Service available; any specific uptime commitments are described in a separate SLA if applicable. We may perform scheduled maintenance with prior notice. For enterprise customers, an SLA may be negotiated and incorporated by reference. 

16. Warranties & Disclaimers

  • The Service is provided “AS IS” and “AS AVAILABLE,” except as expressly provided. To the maximum extent permitted by law, Company disclaims all warranties (express, implied, statutory) including merchantability, fitness for a particular purpose, or non-infringement. 

17. Limitation of Liability

  • To the maximum extent permitted by applicable law, Company’s aggregate liability for any claim relating to these Terms or the Service will not exceed the total fees paid by you to Company in the 12 months prior to the event giving rise to liability (or USD $100, if lower). Company is not liable for lost profits, indirect, incidental, special, consequential or punitive damages. 

18. Indemnification

  • You agree to indemnify, defend and hold Company harmless from any third-party claims arising from your use of the Service, your User Content, or violation of these Terms.

19. Modifications to the Service or Terms

  • We may modify the Service or these Terms. We will give notice of material changes (e.g., by email or posting). Continued use after notice constitutes acceptance. For significant changes, we will provide a reasonable notice period.

20. Suspension & Termination

  • We may suspend or terminate access for breach, illegal activity, or failure to pay. You may terminate your subscription at any time; termination does not relieve you of unpaid fees for the current billing period unless otherwise specified. Upon termination we may delete account data after a retention period; see our data retention policy or contact support to request export.

21. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of [Egypt] (or specify your preferred jurisdiction). Any disputes will be subject to the courts of [Cairo, Egypt] (or chosen forum). If you’re outside the selected jurisdiction, please note that local law differences may apply — consider legal advice. (For guidance on Egyptian technology contracts and applicable law, consult specialist counsel). 

22. Miscellaneous

  • Entire Agreement: These Terms (and any referenced agreements) are the entire agreement between you and Company.

  • Severability: If any provision is invalid, the rest remain in force.

  • Waiver: Failure to enforce a right is not a waiver.

  • Assignment: You may not assign your rights without our consent; Company may assign to affiliates or on sale.

23. Contact

If you have questions or requests related to these Terms, please contact:
support@compatha.com

24. Changes Log

  • Last updated: (03/08/2025).
    We will post updates here and notify active users of material changes.